The Worst Customer is Your Best Friends

Sometimes in the middle of pressure people do bad decision.

Its the fourth day of Ramadhan and thanks to our head of organization announcing four day holiday till 30 of May. So I am at my own home enjoy my leisure time with books.

Yesterday I manage myself with a yummilicious books haul but I’ll spare you the books title on another post, enough for you to know that my mum spend me a non fiction books called What Would Google Do? By Jeff Jarvis.

As I began my reading my eyes catch this phrases ‘your worst customer is your best friend’ then all the worst customer, the stressful moment spent with them just pop out into my head. Some of them even with the worst dealing ever, till this time had been our regular customer and unfortunately the rest of them had never appear on our shop or mobile phone anymore.

What happen to the worst customer that turns into our regular customer?

I shall say, we manage to detect their real concern and giving them what they want or what they already expect us to give.

Find someone who has the problem. Find out more about the problem by engaging in conversation. Solve it. Learn from it. – WWGD?, Jeff Jarvis

As a services industry, this phrases always appear whenever I want to shift my perspective on the customer shoes:

Why bother to do things if we can pay other people to do it for us? 

You see.. From the phrases alone I already know that the customer expect us to do something that they cant do or didnt have the enough time to do so. As a service provider we need to achieve they expectation with or without pushing our limits.

Lets take this recent event as an example.

There were this customer who contact one of our sales team to order a set of banner. The customer promise to bank in her deposits at given time before we proceed the order. Till then we gonna have to hold the job as according to our policy, money must in front.

Only to know that she ordered in a very critical and urgency moment and she need the banner in a very short timespan. As a tshirt printing services we had subbed all of our offside print (such as banner & bunting) with other supplier. Then the chaos begin.

So once the deposits received, I as the designer began to proceed the banner by email like we used to do. Only to received the banner in a non solid or not sharp state. As a matter of time and panic, it was already too late to edit hence our I  just proceed the banner even it was not appear to be that sharp.

The next day, the same customer turned down the finished banner and urge our team to substitute into more sharper one.

As a member of the team of course I frust with the situation. Sudahlah bayar supplier mahal, mau minta reprint lagi.  That was all the dilemma comes in whether to refund the job or just go with it. Then once I handle the situation I manage to found what actually this customer want or specifically, realize her main concern.

She does not even know how to make banner at it best condition!

As a designer or even blogger, some of you may understand about resolution of an image used are deeply connected to the end product especially if it comes to banner. When the image you use are low in resolution what you’ll get a low image printed on your banner (local said : image pecah sebab berkotak-kotak) . Sigh. And this customer here just inserting all image she thinks nice without even bother to use the high resolution pictures.

Then where it all things falls down correctly into places.

She need to know that her banner softcopy was the actual problem for producing  a not sharp product. Once we detect the problem, we explained the situation, discuss even more and hence an agreement had been made.

So what to learn?

What I learned from that situation, we must hear our customer and continually discuss with them if any obstacle happen during their job process and if problem happen, try our best to provide solution. I always like how my business partner dealing with his customer using this words:

“Kami boleh tolong..”

Its mean, we the services industry knows our limits and to ensure our customer satisfication they need sufficient information on how their products gonna turn out to be. Helping other to solve their problem is a good perspective to use in discussing the matter.

And I happen to love this phrases whenever I’m dealing with my own customer:

“Beginilah.. ” 

Its means, the act that I’m going to do is not actually a custom, but for our dear customer, those who share a bit of their rezeki, we are willing to give them the best of our services.

P/S : I may say the stories above had been edited to merge into this blog themes. Lols.

Do you have your own experience regarding worst customer turning into your bestfriend?

Please do share on the comment below. ๐Ÿ˜€

Welcome Into Bookish World

  • I need to admit that I found Donatella perspective was way too adventerous compared to Scarlett. ๐Ÿ˜‡ #legendary #stephaniegarber .
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I keep forgetting about whom is whom from Caraval and I feel a little bit lost learning where Dante comes from ๐Ÿ˜‚ Hence I put Caraval on my next list just to recap what actually happen. .
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As the lovey dovey thing I prefer Tella dilemma in choosing love rather than Scar. .
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Q: #teamTella or #teamScar?
  • Akhirnya aku membaca buku ini dipandu emosi diluar kewarasan. 
Rare species yang amat, one of its kind. Never in my life I stumble into this kind of reading. .
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Tak tahu nak nangis atau nak ketawa. ๐Ÿ˜‚
  • All time fave local book. Bits of Heaven by Aishah Madidiy. This is one of a few english novel that I owned, written by a local Malaysian. Hooked me on the very first chapter and the very reason why I decide to write my blog wholly in english. .
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"Akeed's dauntless journey explored every aspect of journalism, philosophy and religion. The book is an interesting read for those who yearn for something with different twist"
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I remember that I dont get bored easily on every chapter as it was a very light reading. Some says that Aishah Madidiy could be the next Hlovate (some says laa). ๐Ÿ’–
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Q: Have your read any Aishah Madidiy books yet? What do you think of it? Im kinda sad will I get the copy again as JS already close down. 
For #bookendsmy #merdeka2k18bookchallenge
  • My most anticipated books will/already published on 2018 ๐ŸŽ‰๐Ÿ˜Ž
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โœ”A Court of Frost & Starlight by SJM - following my dearest Rhysand whereabout ๐Ÿ˜‚
โœ”Legendary by Stephanie Garber - hopefully I could get a glimpse of that mind reading dress on Tella and the mastermind behind the circus (ok I need to read the book back cause my memory begin to fade out) โŒWildcard by Marie Lu - of course as a gamer in between I must have this book into possesion
โŒ A Thousand Perfect Notes by C.G Drews - the debut of the hilarious talented book blogger Paper Fury had comes into pieces? Who did not want to be tame by this dark magic right? .
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I have planned that if I get all these books this year then I can start my book banned scheme successfully, till then I just need to pile up my TBR books a bit high more. .
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What is your most anticipated books this year? .
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Notes : โœ” (got it) | โŒ(pending)
  • "Sini kak.." lambainya memanggilku. Aku hanya mampu terdiam kaku. Suasana sangat sunyi ketika itu sehinggakan aku boleh dengar degupan jantungku sendiri. - Syif Tengah Malam
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Ajaib sangat aku post benda ni di tgah malam. Tadi bukan main mengigil meskipun dibaca kala pagi. Sorry sgt dgn gambar gaya-gaya kiut tak menunjukkan keseraman langsung. .
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Sumpah seram sbb intimate sangat cerpen-cerpen dalam ni dengan aku, bukan sebab aku kerja kat hospital tapi sebab kawan aku yang kerja di hospital pernah cerita benda yang sama pernah terjadi. Jadi kaitan dia tu mmg sgt berkaitlah. Sebijik sama! .
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Rekomen terhadap pencinta paranormal/benda asing/entiti sebab ada sesuatu tentang penulisan amatur ini yang perlu dijadikan pedoman. .
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4/5๐ŸŒŸ
Soalan : Kisah seram bikin ketagih kan? Serupa samyang ๐Ÿ˜‚
  • I've been tagged by @eiyafarihah to do the #bareyourbookshelf tag. So lets go โœŒ๐Ÿ˜Ž .
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๐Ÿ“š A BOOK YOU OWN BUT HAVEN'T READ โžก There is so much but let me feauturing Aku Arkitek Jalanan by Teme Abdullah
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๐Ÿ“šA BOOK YOU BOUGHT FOR THE COVER โžกNAMAMU and its white. ๐Ÿ˜
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๐Ÿ“šA BOOK PUBLISHED THIS YEAR โžกWarcross by Marie Lu
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๐Ÿ“šA BOOK FROM AN AUTHOR YOU'VE NEVER READ BEFORE
โžก Truthwitch by Susan Dennard
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๐Ÿ“šA BOOK FROM AN AUTHOR YOU LOVE
โžก A Court of Frost & Starlight by SJM
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๐Ÿ“šA BOOK AT THE BOTTOM OF YOUR TBR PILE
โžก Sindrom by Tey Marzuki
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๐Ÿ“šA BOOK SET SOMEWHERE YOU'VE WANTED TO VISIT
โžก Tokyo as describe in Warcross by Marie Lu ๐Ÿ˜ the neon light etc
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Thanks for tagging me and feel free to do this #bareyourbookshelf tag!
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Also for #junebookchallenge2k18 by #bookendsmy [11] Your Favourite Film Adaptation.