5 Top Things To Do In Handling An Angry Customer For Girls

Being in the business area, some of you may face trouble. The common and usual issues is when  you are forced to handle a furious yet upset client who are not satisfied with our services.  



So these are the top five things you need to do in order to handle the situation.


1. Keep Calm and Smile


This is an important key to keep yourself in control. Trying to not lose your temper is quite hard especially when you are women as we are designed to get emotional quickly. This is the first step so try to smile wider as it may help release the tension away.


Whatever they say to you never ever take it personally. Bear in mind that they are getting furious about your services and not directly at you. You just happen to be the middle person of it all.


2. Listen Carefully


People get angry for many reasons. It is very important to hear what the situation of the other party is such as the cause of their anger. With this situation in control, you may identify the issue in your services which can be a good thing to improve your services in the future. For example, if you are running a cafe, you may forgot to put sugar in their coffee. It may seem small but it is a big matter to the customer because they paid good money for it..


And take into mind, usually the words that were projected while someone is angry is 90% approximately true – don’t you think so?


3. First to Apologize


With all the information you gather from your art of listening. It is time to take it into action. Apologize to the other party even if may not be your fault.


4. Offer a Better Solution


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Start with statements like –
“I understand that you ___, and we are deeply sorry because ___, therefore to show how awful we feel how about we offer you ___”


It is highly advised that before offering someone a solution, one need to know what are the gain and loss on that particular situation. It is  best to do some research before then, just in case.


Losing a little may gain you a customer who is satisfied with your solution which leads to a long term value to your business.


5. Thank You and Smile Again


When both parties agree on how to deal with the situation, it best to end with a lot of thank you and gratitude towards your customer who understands the situation. We are looking forward to serve them better right?


6. Have A Reward – BONUS


Sometimes we will feel very weary in handling customer behavior. It will always be a hard day to control our own emotions and exhaustion from thinking what is the best solution to offer customers. Therefore, after dealing with an angry client, why don’t you take some time to relax yourselves a bit from the heated situation with maybe a simple cup of coffee(hope that the barista did not forget to put sugar into it).


Last but not least, job well done girl. Hooray! Do you have any other suggestions on how to handle these angry customers? Feel free to share them in the comment section below.

Welcome Into Bookish World

  • Terima kasih @imanpublication providing me a free copy in exchange with a honest review. Belum habis baca sebenarnya tapi nak post dulu lah teaser. 😋
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Dah baca 180 pages and I love it! Okay sy cuba berlaku adil dengan buku-buku yg sy pernah bca sebelum ni. But this one, was one of its kind. Susunan ayat, installing the character personalities semuanya menjangkaui telahan yang saya telah fikirkan berkenaan novel-novel melayu 😂.
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Daebak! Hanya satu ayat menunjukkan betapa saya kagum akan novel ini. But I need to dig more sebab tak selalu buku melayu membuatkan semangat membaca saya membara 😉. Tahniah penulis atas penulisan setengah novel yang begitu dramatik dan intimate.
  • QOTD : What book make you cringe to do something after reading it?
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Last week I've been indulge myself in gaming assuming an assassin role mentioned in #projekathena. The mutual connection between the role both in the book also in ML make me cringe to know what its like to be an assassin. Eventually I fall in love with her. So my next move is climbing up the local rank for that particular heroes 😂. I blame @syeraho for this. .
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Back to this book, its been a tearful journey, it was a long reading but a worthy one. I bet one can finish it in one sit as the words uses is simple and understandable.
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Not to mentioned it was my first book from HF. Honestly its hard to rate this kind of book, where islamic lifestyle and fiction were blend together. For my version of rating, I tend to give high rate to the book which has intimate, personal connection to the reader (me), so for that reason I'll give 4⭐. Even after catching a headache resulting from tears streaming last night 😣. .
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This book recommend for a light reading, bedtimes stories also to those who keen to seek assuring words of His Promises. No particular reader, I think its just suit for everyone. Also a nice book to read it Ramadan!
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The book synopsis gonna be in the comment below :
  • Alhamdulillah done reading a malay science fiction about Projek Athena : Manusia Ciptaan (trans : Athena's Projeck : Human Building). Thank you to @imanpublication for providing me a physical copy of this book in exchange with honest review.
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And it was a fun reading towards the end. And syabas @syeraho for your first novel! .
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This book recommend to those who love actions because Syeraho write a beautiful chereofighting, well mostly in words - and that something to praise with!
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I'm currently constructing in depth review for this book and will update it soon on Goodreads - read on GR cause  i'm hiding all the spoilers and leave you with all the good parts, lols 😜.
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Rating : 3/5 🌠. Sorry there are pro and cons so I'll settle with this first 😉 and also dont judge by my rating cause im just a very stinky person 😅. .
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Setiap buku harus punya awal niatnya yg tersendiri (Eyqa, 2019).
  • QOTD : What book do you bought only because of its cover?
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First time encounter buku published by @katapilarbooks ialah masa baca Syif Tengah Malam. Rupanya this is penerbit yg penulis dia dikalangan doktor, misi also yang bertugas di hospital.
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One of many reason I like about them is their cover yg lain dari yang lain. Mcm this one.
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Jadi izinkan saya post pasal book cover mendahului book review dulu ya. 😂
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Okay sekian. Saja nak bagitau cover dia cantik. 😉
  • Big thanks to @prologmed cos hosting a GA for this book last year 💖.
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Akhirnya dapat juga habiskan buku ni. Dalam buku ni ada enam cerpen yang bertemakan time travel. Buat yg mendambakan peluang kedua dalam waktu yang terbatas, pembaca diajak untuk menilai semula sekiranya kita bisa merentas masa untuk mengubah sejarah, adakah kita akan lebih bahagia dari sekarang? Or worse? Or dlm erti kata lain kena baca dlu buku ni baru tahu 😂.
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Dalam enam cerpen aku paling terkesan dengan yang ada love story with bit of plot twist. Yang ada karakter yang kuat dan background cerita yang baik. Sometimes rasa geram but another time rasa bahagia tgk kebahagiaan character biarpun fiksi semata.Tak nak bagi spoiler jadi ckp secara am sejalah yer.
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Overall it was a good book. Kalau fans tentang Hermione with Time Turner, Harry Potter and The Cursed Child boleh lah try baca buku ni, setiap kisah ada teladan masing-masing. Yang tak akan dapat dinilai melainkan dengan cara membacanya sendiri. Hahh suspen takk? .
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⭐⭐⭐⭐/5 cause I want more. The book alone tak cukup 😂.
  • Saya tidak selalu reviu buku-buku agama kerana semuanya sangat membantu dalam meningkatkan pemahaman kepada AQ dan AS.
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Buku ni lebih ringkas dan praktikal dalam memahami apa sebenarnya rezeki. Penulis membuat pilihan cerita yang tepat dalam merungkai makna yang tersirat, bahawa rezeki tidak hanya dtg dalam bentuk wang ringgit. Satu bacaan yg berharga dalam meningkatkan amal bersedekah dan menolong insan yg memerlukan. Bahkan juga dalam menolong diri sendiri yang kesempitan.
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Ramai manusia ingin kan kebahagiaan, tapi tak semua akan merasainya dan ramai manusia takut untuk diuji tapi semua akan menghadapinya. Read Al Imran : 142
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Ini adalah antara buku yg membantu sy memahami indahnya rezeki. Bahawa di dunia ini, rezeki kita pada akhirnya akan ada dalam tiga bentuk sahaja yakni :
⭐ Makanan yg kita makan
⭐ Pakaian yang kita pakai utk tutup aurat
⭐ Ilmu yg telah kita pelajari dan amalkan
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Sempena bulan Ramadhan yg bakal menjelang dengan ini thehundredpages akan lebih membaca buku-buku islamik terbitan tanah air. 😉😁
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Semoga melayuku lurus. Amiin.
P/s : oh ya selepas baca al Imran 142, baca balik ayat 139 😉